Frequently Asked Questions

Welcome to House of Haghi's FAQ (Frequently Asked Questions) Guide! This comprehensive resource has been curated to provide insights into our heritage, the unmatched quality of our products, and the meticulous care that accompanies every rug in our collection. Here, we address the most common questions we receive, spanning from the intricate details of handmade rugs to our dedicated care recommendations and our shipping procedures. Dive in to explore our unwavering dedication to excellence, authenticity, and tradition in the mesmerising world of artisanal rugs.

About House of Haghi

Who is House of Haghi?

At House of Haghi, we are proud to have been thepremier rug importerin New Zealand since 1980. We specialize in selling handmade rugs which we regularly source from the renowned major rug making centres of the world. Over the last 40 years, we have maintained our extremely high standards by ensuring that we only sell rugs that are made of top quality materials & premium dyes.


 For many years, House of Haghi has enjoyed a close relationship with some of the country’s foremost interior designers to help to create beautiful spaces with high-quality handmade rugs that are guaranteed to enhance the style and appeal of any room.


Our exclusive collection of handmade rugs includes a choice of those that featurevintage designsandclassic rugpatterns alongside designs that are moremodernbut are nevertheless made in the time honoured way. We are certain that there will be something for you in our extensive and excellent range ofwoolorsilk rugswhich will suit both your style and budget.


All our rugs come with a certificate of authenticity. The certificates are useful for insurance and valuation purposes.

Our Products

What are handmade rugs?
Handmade rugs are masterpieces of intricate design, mirroring a rich tapestry of history, tradition, and unmatched skill. Woven meticulously by artisans, often drawing from ancestral knowledge, these rugs are not just visually captivating, but they encapsulate stories and traditions from their lands of origin.

What materials are your rugs made of?
We have a diverse range that celebrates the elegance of premium materials. Whether it's the warmth of 100% wool, the robustness of wool anchored on a resilient cotton base, the luxurious interplay of wool and silk, or the sheer opulence of pure silk, each rug stands testimony to the quality we vouch for.

How can I differentiate between a handmade rug and a machine-made rug?
Handmade rugs are synonymous with individuality and personality. Their handwoven nature might lead to subtle imperfections or variations, which accentuate their charm. Moreover, the natural fibres they employ give them a distinct tactile quality.Conversely, machine made counterparts often have a uniform finish, use synthetic materials, and their underbelly might display a more industrial construction.

Where are your rugs sourced?

Committed to authenticity, our rugs are curated from revered rug-making hubs worldwide. Whether it's the Persian landscapes echoing intricate designs or other culturally significant motifs, each piece tells a story of its native soil.


Do you offer wholesale rugs in NZ?

Indeed, we do. Recognising the multifaceted demands of our patrons, House of Haghi offers wholesale options. If you're considering a wholesale partnership or any form of collaboration, we are keen to discuss it directly with you.

Can I get a rug made from my own design?
Absolutely! We are champions of individual creativity and would be thrilled to bring your bespoke designs to life. Furnish us with your ideas and desired dimensions, and our artisan brigade will weave your vision into reality.

Caring for Your Rug

Can I wash handmade rugs?
Handmade rugs are delicate pieces of art. For minor blemishes or spills, gentle spot cleaning with a mild detergent might suffice. However, for a deeper cleanse or in cases of significant soiling, it's always prudent to seek the expertise of professional cleaners who specialize in artisan rugs.

How do I handle rug stains?
Immediate action is crucial when faced with spills. Blotting the spill with a clean cloth without rubbing can prevent the stain from setting. While a mixture of distilled white vinegar and water might serve as a temporary remedy for stubborn pet stains, a professional clean guarantees the rug's longevity and aesthetics.

How should I care for my rug?
Routine vacuuming, preferably without a beater bar, is your rug's best friend. It keeps the rug dust-free and prevents the fibres from compressing. Moreover, rotating the rug periodically ensures that it wears evenly, especially in areas that witness heavy footfall.

Ordering & Shipping

Do you offer discounts for bulk orders?
Certainly. We understand and value the diverse needs of our clientele. For bulk orders, we are open to discussing special rates and potential collaborations. Reach out directly to our team to explore more.

Is there a trade discount?
Yes. Professionals in design, decor, and architecture have always been our esteemed collaborators. We offer exclusive trade discounts as a nod to these cherished partnerships.

Can I request colour samples?
Certainly. We grasp the significance of colour in design choices. Hence, we're ever eager to provide you with colour swatches to ensure that you pinpoint the exact shade that complements your design vision.

What payment methods are accepted?
To cater to diverse preferences, we have a plethora of payment methods. Online transactions can sail smoothly through Credit/Debit Card or Bank transfers. If you're at our physical store, you can opt for Eftpos, Credit/Debit Card, or Bank transfers.

How can I track my order?
A seamless shopping experience is our promise. Post dispatch, you'll be armed with a tracking number, allowing you to trace your rug's journey until it graces your doorstep.

What's the estimated delivery time?
While delivery times might oscillate based on specific product availability and destination, we are committed to keeping you in the loop. Once dispatched, you'll be informed, and we strive to make sure your prized possession reaches you as swiftly as possible.

In-Store Experience

Does House of Haghi have a brick-and-mortar store?
Absolutely. If you're someone who cherishes the tangible experience of touching and feeling a product before purchasing, we invite you to our store located at 408 Khyber Pass Road, New Market, Auckland  1023. Experience our vast collection in person and let the rugs weave their magic.

General Queries

Is an underlay or rug grip essential?
While it's not compulsory, an underlay or rug grip is always a commendable choice. Beyond preventing accidental slips, it bestows added cushioning for comfort and safeguards your rug's integrity, ensuring it enjoys a prolonged life.

Do you deliver to PO Boxes?
Our earnest endeavor is to facilitate smooth deliveries. Unfortunately, as of now, our courier services do not extend to PO Boxes. We regret this constraint and are grateful for your patience and understanding.

What are the delivery charges?
Your shopping joy is augmented with our offer of complimentary shipping across the scenic breadth of New Zealand.

Other Questions

What makes handmade rugs special?

Handmade rugs are crafted with meticulous care, using high-quality materials like silk and wool, ensuring durability and unique designs.

Are your outdoor rugs resistant to weather conditions?

Yes, our durable outdoor rugs are designed to withstand New Zealand's diverse weather, ensuring longevity and resistance to elements.

Can I find traditional Persian-style rugs in your collection?

Absolutely, we offer a variety of traditional rug designs, including Persian styles, to suit diverse tastes.

What materials are used in your rugs?

Our rugs are crafted from premium materials such as silk and wool, ensuring both luxury and durability.

Do your rugs come with a certificate of authenticity?

Yes, every rug from House of Haghi comes with a certificate of authenticity, guaranteeing genuine, high-quality products.

How often should I vacuum my rugs for maintenance?

Regular vacuuming is recommended to prevent dirt accumulation. Aim for once or twice a week for optimal care.

How can I address spills on my rug promptly?

Act quickly by blotting the spill with a clean cloth. Prompt attention helps prevent stains from setting in.

Do you offer professional rug cleaning services?

Yes, we provide professional rug cleaning services for a thorough clean and maintenance of your rugs.

Can you repair damaged rugs?

Absolutely, our rug repair services can restore your rug's beauty and functionality.

What types of rugs are suitable for outdoor areas?

Our durable outdoor rugs, made from weather-resistant materials, are perfect for enhancing outdoor spaces.

Are home consultations available for rug selection?

Yes, our experts are available for home consultations to help you choose the perfect rug for your space.

Can I get interior designer advice for rug placement?

Certainly, we offer interior designer consultations to ensure your rug complements your overall decor seamlessly.

What is the layby service for rug payments?

Our layby service allows you to pay for your chosen rugs in installments, making quality rugs more affordable.

Do you have stylish accessories to complement the rugs?

Yes, we offer a range of stylish accessories to enhance and complement your rug choices.

Is your rug shop based in New Zealand?

Yes, House of Haghi is a New Zealand-based rug shop, providing quality rugs and services to local customers.

Can I find contemporary rug designs in your collection?

Absolutely, we offer a diverse range of rug designs, including contemporary styles to suit modern aesthetics.

What sets your rug shop apart from others in New Zealand?

Our commitment to quality, authenticity, and customer satisfaction sets us apart, ensuring a satisfying rug buying experience.

How can I maintain the beauty of my rugs for years to come?

Regular care, including vacuuming and prompt attention to spills, combined with our cleaning and repair services, ensures lasting beauty.

Can I customize a rug based on my preferences?

While we offer a curated collection, you can consult with our experts for personalized recommendations and choices.

How can I explore your rug collection online?

Visit our website at to explore our extensive rug collection and discover the perfect rugs for your space.

Are your rugs suitable for high-traffic areas?

Yes, our rugs are crafted to withstand high-traffic areas, combining durability with elegance.

Can I request a sample before making a purchase?

Unfortunately, we don't offer samples, but you can visit our showroom or explore our online gallery for a detailed view.

Are there specific care instructions for different rug materials?

Yes, each rug comes with care instructions tailored to its materials. Our team can also provide personalized advice.

Do you offer international shipping for your rugs?

Currently, we primarily serve customers within New Zealand, but you can inquire about international shipping options with our team.

Are there discounts or promotions available for bulk purchases?

We may offer discounts for bulk purchases. Contact our customer service for personalized quotes and promotions.

Can I return a rug if it doesn't meet my expectations?

Yes, we have a return policy. Please refer to our website or contact our customer service for detailed information on returns.

Are your rugs suitable for homes with pets?

Yes, many of our rugs are pet-friendly and designed to resist stains and wear, making them ideal for homes with pets.

How do I determine the right rug size for my room?

Our experts can assist you in determining the appropriate rug size based on your room dimensions and furniture layout.

Can I find rugs with eco-friendly materials in your collection?

Yes, we offer rugs made from eco-friendly materials. Look for specific details in the product descriptions on our website.




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