To ensure the long life of your rug or carpet, please follow these care instructions.
To avoid permanent stains or damage, we recommend to clean up all spills as soon as possible. Before treating any spills, please familiarize yourself with your rug or carpet’s materials, as different fibres can react differently to chemicals and even plain water.
Bamboo / Art Silk / Viscose – do not wet your rug. Follow step 1 below, then seek advice from a professional cleaner.
For all other materials, we recommend following the steps below if spills occur. If you have any doubt, please consult a professional cleaner.
Designer Rugs recommends the use of the Capture Cleaning Powder by milliCare.
Scrape up any solids with a spoon or dustpan, and carefully blot (do not rub) any liquid with paper towel or other colourfast absorbent material, working from the outside towards the centre.
Sprinkle Capture Cleaning powder to completely cover the stain.
Activate the powder by lightly brushing it in using the provided brush, using a north-south/east-west motion – do not scrub.
Wait until totally dry, then vacuum up soil-laden Capture Powder – do not use a rotating or brush head vacuum as this can damage the rug.
For coloured and highly pigmented products, such as paint, nail polish, lipstick and dyes, we recommend that you do not to treat these spills yourself, as it may result in a larger stain that will not be removable. We advise contacting a cleaner from our Preferred Cleaner Network.
Vacuum your new rug regularly, as loose fibres will shed over time. This shedding is normal for new rugs, and will reduce over time with regular vacuuming. If you experience any loose sprouting fibres that stick up above the pile, you can carefully trim with scissors.
We do not recommend using rotating or brush head vacuum cleaners on any of our rugs, or vacuum cleaners with a very strong suction.
Be thorough: vacuum under furniture, behind curtains and where your rug meets the wall. Proper vacuuming requires 3 to 5 passes at slow speed over the same area.
A good quality, effective vacuum is the best tool you can own to maintain your rugs. Consider investing in a new vacuum if your current one is old and tired.
Areas where heavy foot traffic is directed through fairly restricted zones such as doorways, entrances and at the edges of the rug where it joins hard floors require special attention when vacuuming.
Keep the floors under and around your rugs clean, avoiding harsh chemicals. Dirt and debris can be walked onto the rug from surrounding areas, so keeping your floors clean keeps your rugs clean as well. For rugs located near entrances, use of a doormat will prevent outdoor debris from being walked onto the rug.